FAQ

Frequently asked questions:

👉👉👉 Do you ship to my country?

We ship products to the US, Canada, Australia, EU, UK and select countries which you may see in the countries section at checkout. If you are in another country, please contact us before ordering.

👉👉👉 Can I change the delivery address or cancel my order?
To change your delivery address or cancel after your order has been placed, please let us know as soon as possible so we can make the change.
We will do our best to support you.

👉👉👉  Can I have a tracking number?
Yes, we will update the tracking number in your order and send an email
Normally, the time to prepare an order and deliver it to the shipping company's warehouse is about 3-5 days. The tracking number will be updated as soon as the package arrives at the shipping company

👉👉👉 My order has many products, why have I only received 1 package?
Due to packaging issues, orders are sometimes shipped in separate packages. If you have only received one package, don't worry, the remaining packages are on their way to you. We always provide all tracking numbers of the packages

👉👉👉 I want to return and refund
Please read our sales policy

👉👉👉 If I return an item, how is my refund calculated?
If you change your mind and decide to return an item that does not have any quality issues, you are responsible for return shipping costs.

👉👉👉 Can I get a free replacement for the product with quality problems?
If you receive an item that is damaged, or defective or if it is not what you ordered, we will, of course, provide a replacement at no charge. Please contact us within 5 days and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible.

👉👉👉 Do you offer discounts on large quantity orders?

    We offer special discounts for large-volume orders. Please contact Customer Service with any questions.

👉👉👉  Does the product I am purchasing require the appropriate voltage and standards for the country in which I live?
Don't worry, We provide products that comply with the electrical standards of your country. We are an international seller, so each country's requirements for voltage, plug type, etc. are always guaranteed.